Ten years of transforming
India's public healthcare

From a single OPD in New Delhi to a national model reaching millions — DiNC's Bridgital approach has proven that digital coordination, not infrastructure alone, is the fastest path to better public healthcare outcomes.

  • 2015

    AIIMS OPD —
    where it began

  • 05

    implementations
    across 8 states

  • 80 Lakh+

    citizens benefited
    nationally

Overview

The Journey

From AIIMS OPD to  a national model

2015

AIIMS OPD Transformation

New Delhi · TCS & MoHFW · India's first digital hospital transformation · 10,000 patients/day

2016

Cancer Care — National Grid

4 hospitals · Tata Memorial, RCC Trivandrum, Cancer Institute WIA, Kidwai · 30% of India's patients

2017

DiNC — Kolar, Karnataka

Primary & secondary care · Rural public health · 90 facilities · 33L+ citizens · Bridgital backbone

2023

Kamrup — North Guwahati

NHM Assam · IIT Guwahati · Gates Foundation · Research pilot · 1.2L population

2025

Sanjeevani — Chittoor, AP

GoAP & Tata MD · AI Ambient Listening · 12 CPHC services · Kuppam → all 26 AP districts

80 Lakh+

Citizens on DiNC platform

21 Lakh+

Appointments facilitated

16 Lakh+

Virtual consultations

60 Lakh+

Total care facilitations

Project Snapshots

Five implementations — one
model, many contexts

India's first hospital transformation using digital process engineering

6h to 2h
Waiting time
73%
Registration counters
10 to 52%
Registration counters
83%
Patients appreciated changes

10,000 patients/day · 10.54L e-appointments in pilot · 2,550 seats created · 60 departments + 170 labs electronically linked · Built in 45 days

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Bridgital model at India's four largest cancer hospitals — serving 30% of all patients

1M+
Cancer patients served
40%
Specialist time freed
264%
Surgery efficiency gain (RCC)
>80%
Care follow-up rate

2,00,000 active patients managed · 5,00,000 patient records · 74% non-clinical queries handled by DiNC · Virtual Tumor Board, Radiology, Pathology, Chemotherapy

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The founding DiNC site. Seven years of continuous operation across 6 talukas — the proof-of-concept that shaped every subsequent implementation.

33L+
Citizens on platform
71% Surge
In public healthcare utilisation
99%
ANC compliance by 2024
43%
Reduction in infant deaths
99%
ANC compliance by 2024
43%
Reduction in infant deaths

25L+ appointments · 1.64L+ virtual consultations · 13.8L+ care facilitations · MMR 79.55→45.70 · IMR 12.68→8.80 · Primary care share 44%→61% · MoHFW replicating nationally

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India's first DiNC anchored by an academic institution — a research pilot for Assam-wide scale-up

1.2L+
Block population served
1,545
Pregnant mothers in care
09
Facilities networked
04
Institutional partners

IIT Guwahati hosts Nerve Centre · ABHA-integrated · Appointment management, MCH, NCD, RBSK operational · Evidence to inform statewide NHM Assam rollout

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AI-powered next-generation DiNC. Launched in Kuppam, scaling to all 26 AP districts under Swarna Andhra @2047

2.74L
Citizens registered (Kuppam)
12
CPHC services — all live
AI
Ambient listening for all PHC doctors
26
AP districts targeted next

1,750+ pregnant women in DiNC care · Gates Foundation knowledge partner · e-Aushadhi + ABHA integrated · First DiNC with full Ayushman Bharat CPHC service package

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Recognition & Endorsements

Validated by government, academia,
and global institutions

PM Award — Nominated Twice

Prime Minister's Award 2019 & 2022

DiNC (Kolar) nominated for the Prime Minister's Award for Excellence in Public Administration — in both 2019 and 2022 — under Priority Programme/Innovations category.
Award

Industry Recognition

BusinessWorld — Best Practice, Primary Healthcare

Acknowledged by BusinessWorld as a best practice under Primary Healthcare, and by industry leaders as the best Digital Innovation in Healthcare in India.
Award

Academic Validation

Sankala Foundation Independent Study (2024)

Independent evaluation validated increased PHC utilisation, improved care coordination, reduced waiting times, and strengthened citizen trust in public health facilities.
Award

Global Strategic Partnership

Gates Foundation

President Christopher Elias visited DiNC in Kolar. Strategic and knowledge partner for Assam (NHM) and Kuppam (AP). Engaged across primary care, research, and scale-up across multiple implementations.
Award

NCGG & Global South

Shri Bharat Lal, Director General, NCGG

“Documentation of such digital solutions can be guideposts to the entire Global South striving to achieve the SDGs by 2030.” NCGG submitting formal report to ABDM for national adoption.
Award
“

This is not just a model for Andhra Pradesh, but for the world. The Digital Nerve Centre is not only about digitization; it's about delivering better healthcare using advanced technologies like artificial intelligence.

N. Chandrababu Naidu

Hon'ble Chief Minister of Andhra Pradesh
Chandrababu Naidu
“

Excited to see a successfully implemented patient centric care coordination model augmenting public health system & India centric healthcare delivery model in Kolar. IT combines high- end technology, people & process very efficiently.

Shri J. P. Nadda

Minister of Health and Family Welfare, Government of India
Chandrababu Naidu
“

A fascinating visit to the Digital Health Nerve Centre which technologically integrates Sub Centres, PHC, CHC and DT Hospital & ensures efficient patient care at grassroot level. Great work by TATA's.

Shri Amitabh Kant

Former CEO, Niti Aayog, Government of India
Chandrababu Naidu
Doctor

What could this look like
in your district?

Discover how the DiNC model can help strengthen and transform healthcare delivery across your district or state through a data-driven, integrated, and outcome-focused approach.

If you would like to learn more about the model, explore its potential applicability in your context, or discuss partnership opportunities, we invite you to submit an enquiry. We will reach out to you to answer your questions, provide additional information, and discuss how the model can support your healthcare and development priorities.

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