DiNC reimagines care delivery by shifting the system from isolated visits to continuous, structured care journeys. It aligns services around clinical milestones, replaces passive follow-ups with proactive outreach, and ensures every referral is tracked until completion — enabling better continuity of care, improved patient adherence, and stronger long-term health outcomes.
In a conventional public health system, care is episodic. Patients come in, are treated, and leave—often without structured follow-up. Referrals are initiated but not consistently tracked. Data is recorded, but rarely used to close the loop on care delivery.
DiNC does not change the facilities or the clinical workforce. Instead, it redesigns the system around them—introducing structured care pathways, milestone-based tracking, proactive follow-ups, and closed-loop referral management. This ensures continuity of care, accountability at every level, and that no patient journey is left incomplete. These processes also help strengthen the implementation and improve the outcomes of government health programs.
THE FIVE PROCESS SHIFTS
How it works
Care is organised around defined clinical milestones instead of standalone visits. Each service area follows standardised protocols with clear checkpoints to ensure continuity and completion of care.

The system actively reaches out to patients based on milestones and risk status, replacing passive follow-ups with structured engagement- Nurse led reminders and voice AI beyond facility hours.
All referrals are tracked end-to-end across facilities, with clear ownership at each step. A referral is complete only when follow-up care is delivered and recorded.

KPIs Tracked in Real Time
Milestone visits completed as per protocol schedule
% of patients completing scheduled consultations as per care plan
% of forward referrals successfully completed and closed in the system
Cases managed at PHC level vs. those escalated unnecessarily
Usage across V-Pod, toll-free, and outbound call channels
Post-visit feedback collected through DiNC app and helpline
Discover how the DiNC model can help strengthen and transform healthcare delivery across your district or state through a data-driven, integrated, and outcome-focused approach.
If you would like to learn more about the model, explore its potential applicability in your context, or discuss partnership opportunities, we invite you to submit an enquiry. We will reach out to you to answer your questions, provide additional information, and discuss how the model can support your healthcare and development priorities.
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